Privacy Policy


Livingdocs AG adheres to high standards of data protection of personal data collection and processing. We do only collect, store and process your personal data in accordance with the Swiss Federal Act on Data Protection (DSG), the European General Data Protection Directive (GDPR) and the principles set forth below.

This Privacy Notice explains what information Livingdocs and its related services collect about its users and what we do with that information. This Privacy Notice applies to the information that we obtain through your use of services via a device or when you otherwise interact with Livingdocs. In this notice, when we talk about personal data we mean any information that relates to an identifiable natural person. Please note that we may amend this Privacy Notice from time to time.

For the purpose of this Privacy Notice the controller of your personal data is

Livingdocs AG
Tellstrasse 31
8004 Zurich

T +41 44 291 93 50

We have appointed the following EU representative

VGS Datenschutzpartner UG
Am Kaiserkai 69
20457 Hamburg

Privacy Contact

At Livingdocs AG we have appointed the following Data Protection Officer

Ralph Meier
Livingdocs AG
Tellstrasse 31
8004 Zurich

What types of personal data do we collect?

  1. Livingdocs AG will, depending on the product or service we provide you with, collect and process personal data about you including:

  2. Browsing Information

    IP address is anonymized, i.e. we cannot detect where you come from or associate your Livingdocs web usage with any other data held by us.

  3. Newsletter/mailings

    e-mail address and sometimes name.

  4. Please note that without this personal data we may not be in a position to provide you with our products and services.

Use of our websites and e-mails

If you visit our Website, we may place so called «Cookies» stored into your Browser in order to facilitate the functioning of our Website. Cookies do not contain any information which could identify a user directly. You may refuse the use of cookies by selecting the appropriate settings on your browser. Note however that this may affect your experience of our websites. To find out more about cookies, including how to manage, reject and delete cookies, visit

Our website uses Google Analytics, a service provided by Google Inc. that tracks and reports on the manner in which our websites are used. Google Analytics does this by placing small text files called «cookies» on your computer or other device. Cookies collect information about the number of visitors to the websites, the pages visited and the time spent on the websites. This information is aggregated and not personally identifiable. In case you have any questions or concerns with the use of Google Analytics, you can block Google Analytics by installing a plug-in into your Browser. A plug-in for the most common Browsers can be downloaded here:

Our website and the editor’s startpage also use Intercom, a service provided by Intercom Inc., that provides a chat window in the lower right corner of a page to get into contact with our support staff. Intercom sets a cookie in your browser. You can block the use of Intercom in the same manner as Google Analytics.

If you would like to receive news from Livingdocs, we require your name and your e-mail address and confirmation that you agree to receive the mailings. We may use your name and e-mail address to send you alerts, updates, event invitations and other information by e-mail. If you receive communications from us and no longer wish to do so, you may unsubscribe at any time by following the unsubscribe-link included in these e-mails. Note that we use personal data to understand if you read our e-mails or click on links included in them. We do this by using the respective features of the e-mail campaigning software CampaignMonitor:

What is the purpose and the legal grounds for processing your personal data?

We always process your personal data for a specific purpose and only process the personal data relevant to achieve that purpose.

We process your personal data based on the following legal grounds for

  1. the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract

  2. compliance with a legal and regulatory obligations to which we are subject

  3. the purposes of our legitimate interests

We process your personal data for the following purposes

  1. Managing our relationship with you, including communicating with you in relation to our products and services (for example, when you register for an event).

  2. Providing and improving our products and services.

  3. Meeting our legal and regulatory obligations.

Who do we share your personal data with?

In exceptional cases we share your personal data with third parties, where necessary for us to be able to provide you with our products and services.

We take steps to ensure they meet our confidentiality and data security standards, so that your personal data remains secure.

We may disclose personal data to public authorities, regulators or governmental bodies when required by law or regulation or if an authority or governmental body has issued an order requesting such personal data from us. Before we provide the information, we will inform you if the applicable law allows us to do so.

We store and process your personal data on servers located within Switzerland and the European Economic Area (the «EEA»). Normally we do not transfer your personal data outside of Switzerland and/or the EEA. If special cases require a transfer of personal data outside of Switzerland and/or the EEA, we only do so where (i) you have given us your consent, (ii) the country ensures an adequate level of protection for your personal data, (iii) we have put appropriate safeguards in place to protect your personal data or (iv) the transfer is permitted by applicable laws.

If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your personal data you can contact us at

How long do we keep your personal data?

We only store personal data for as long as it is necessary to fulfil the purpose for which it was collected or to comply with legal or official requirements.

How do we keep your personal data secure?

We have in place appropriate technical and organisational measures to prevent unauthorised or unlawful access to the personal data you have provided to us. As complete data security cannot be guaranteed for communication via e-mails, instant messaging, and similar means of communication, we would recommend sending any particularly confidential information by an alternative secure means.

What are your privacy rights and how can you exercise them?

You have the right to

  1. access your personal data and to be provided with certain information in relation to it, such as the purpose for which it is processed, the persons to whom it is disclosed and the period for which it will be stored

  2. require us to correct any inaccuracies in your personal data without undue delay

  3. require us to erase your personal data

  4. require us to restrict processing of your personal data

  5. receive the personal data which you have provided to us, in a machine readable format

Please note that these rights are not absolute and are subject to certain exemptions under applicable data protection law.

If you have any questions or would like to exercise any of your rights please contact:

If you are not satisfied with Livingdocs AG’s response, you have the right to make a complaint to the data protection authority in the jurisdiction where you live or work, or in the place where you believe an issue in relation to your data has arisen.