Work at Livingdocs

Join Livingdocs and support news publishers in creating high-quality, sustainable journalism products.

Livingdocs is a Zurich-based software product company. We work with some of the biggest news publishing brands in the GSA region, including Süddeutsche Zeitung, NZZ, Handelsblatt and t-online, providing a frictionless editing experience and powerful workflow support with our robust yet streamlined CMS.

Journalists love Livingdocs for its intuitive user experience, as well as our reliable and friendly customer service.

As we strive to become the premier publishing solution, we're excited to expand our team. We are looking for candidates with a creative mindset and a "can-do" attitude, empathy over ego and strong communication skills. If you feel you would be the right fit for our team, we would love to hear from you.

We are looking for candidates with a creative mindset and a "can-do" attitude, empathy over ego and strong communication skills. If you feel you would be the right fit for our team, we would love to hear from you.

OPEN POSITIONS

Software Developer for Customer Solutions

About the role

At Livingdocs, we provide our JavaScript-based product as a fully managed service for media companies. As a Software Developer in our Customer Solutions team, you will play a key role in managing customer accounts for our existing customers.

The news publishing industry must constantly innovate as it drives and reflects many technological trends and societal shifts. In this environment you will actively manage customer projects and work with product owners, project managers and developers to improve setups and workflows and spread best practices and optimisations.

You will work within the team on continually improving our processes, workflows and automations across all projects while elevating the team's knowledge and upskilling our more junior developers. You will support the team in effectively organising the workload between projects and be an essential part of the team's collaboration.

Example tasks

To get a better idea of what you'll be doing in this role, here are some real examples. Depending on your experience you might not encounter all of these from the beginning. We look to play to people's strengths and give you a good environment in which to learn and grow.

  1. Become an account manager for some of our key customers, working with their project managers and with our Editorial Consulting team to push their projects forward with new features, requirements and our bi-monthly product releases

  2. Implement code and test solutions for customers including performing regular deployments to test, stage and production environments

  3. Support our customers' developers in integrating their delivery pipeline while using learnings across multiple projects to create and advocate for best practices

  4. Implement optimal solutions for common problems our customers face and create guidelines and documentation with our staff engineers to roll these out across our installations

  5. Improve our efficiency by automating deployments, quality control and testing

  6. Develop integrations that use the feature-set of Livingdocs for customer needs (e.g. write AI-based Livingdocs Assistants), while collaborating with the team and helping to improve our best practices and create sustainable solutions.

  7. Investigate reports of bugs by replicating in a suitable environment before producing a solution or report

  8. Work with our DevOps team to understand how our customer infrastructure performs in production, aiming to enhance its reliability and efficiency

Requirements

  1. A growth mindset and a broad interest in web technologies

  2. Strong communication skills and the ability to jump between complex topics

  3. Willingness to take on project and account management

  4. 1+ years of experience

  5. Fluency in JavaScript and experience with Node.js

  6. Ability to work with Git and the command line

  7. Familiar with the concepts of Docker and npm

  8. Good verbal and written English and German communication skills

  9. Forthcoming and communicative personality

  10. Swiss or EU citizen

As a growing company, we are focused on expanding our team consciously and with care, driven by a long-term, sustainable perspective. We are dedicated to helping our team develop their skills and potential. We provide a working environment that offers considerable freedom in organising your work. We offer the option for a hybrid working schedule, allowing for remote work when appropriate, and encouraging a vibrant office culture with weekly in-person team check-ins (and frequent lunch get-togethers if you're into that) in the heart of Zurich.

If you're up for the challenge and want to join a team of excellent engineers from whom you can learn and grow while supporting and managing a mature, complex product, we want to hear from you. Salaries are competitive and we offer perks such as team retreats and a yearly hardware budget.

If you feel like you would be a great fit for this role, please send your CV and cover letter to Marc Bachmann.

Do you want to work at Livingdocs, but aren't finding the right fit in our current openings? Please feel free to introduce yourself per email:

work@livingdocs.io

Apply now